Definitely not. We always aim to provide the best possible service to all our customers, and we will not change that just because we are investigating your complaint.

Any information you give us is covered by Data Protection guidelines. This means that we - will keep personal data safe and secure; will not share it with other organisations without advising you of this, unless the law says we must; and may use it to prevent and detect fraud.

Yes. While it is helpful to us to know who you are so we can get in touch with you for extra details, we believe everyone has a right to complain. As a result we will investigate anonymous complaints thoroughly.