We will ensure that Greater Manchester has the digital infrastructure it needs to be a world class digital city region.
- Remove bandwidth as a barrier to our social, economic and public sector reform objectives.
- Deliver high speed digital connectivity over full fibre and 4G & 5G mobile across the whole city region by 2025.
- Accelerate market investment by:
- Extending network reach by connecting over 1500 public sector sites and assets with Full Fibre across Greater Manchester
- Making public sector buildings and other assets available for infrastructure to support 5G roll out
- Driving market investment in fibre and mobile by minimizing roll out costs through a prospectus agreed by Greater Manchester local authorities
Digital Infrastructure Strategy
Greater Manchester 5G and town-centre Wi-Fi programme
Frequently asked questions - speed and connectivity
The below FAQ's are for Greater Manchester residents who require advice on connectivity and internet speeds in their area.
How can I improve my broadband speed?
There are a number of factors which can affect the speed of your broadband connection. If you are having trouble getting a suitable speed, Ofcom offers practical tips for improving your broadband speed.
What help is available if I cannot access a decent broadband speed?
If your speed is below 10Mb/s (you can measure it via this broadband speed checker) you may be eligible for grant support under BT’s Universal Service Obligation, which states "every home and business in the UK has the legal right to request a decent, affordable broadband connection".
If your speed is above 10Mb/s but does not meet your needs then:
- Contact your current provider to discuss whether an upgrade is possible and your available options
- Check available speeds in your area by entering your postcode into Ofcom’s Mobile and broadband checker, this may show better speeds available with other providers
- If all options currently available are no better than your current speed then further investment to upgrade the network in your local area is likely needed. In this instance, we suggest registering your interest with providers in your area. (it may also help if you encourage your neighbours to do so as well). Greater Manchester have four main telecomms providers, and you can register your interest with them here:
What is Greater Manchester Combined Authority doing to address areas with poor internet coverage?
- We are working closely with providers to make it as easy and cost effective as possible for them to invest in their networks
- Around 1% of premises in Greater Manchester are not able to access reasonable quality internet speeds (known as superfast broadband) and there is currently no support available in GM through existing Government programmes to address that 1% of premises. This is because the Government’s primary focus (through its gigabit programme which includes voucher support) is on improving connectivity in rural areas
- In 2020, Greater Manchester senior leaders wrote directly to the Government and telecoms industry chiefs to call for further action to support vulnerable customers and help tackle social isolation and feelings of loneliness during the coronavirus outbreak, caps on bills for older and vulnerable landline telephone customers and calling for consistency across the industry.
As a resident, you may also be interested in our work to tackle the digital divide across Greater Manchester. Greater Manchester Combined Authority have funded Digital Inclusion Leads in all the ten local authorities to drive a co-ordinated focus on digital inclusion, helping ensure digital inclusion is prioritised. Residents can now access support from their council to help them get online and develop the skills to needed to complete everyday tasks online.
New national tool launched as part of Get Online Week to help tackle digital exclusion
New system enhancing support for vulnerable individuals across Greater Manchester
How the Manchester Adult Education Service is helping residents grow their digital skills