
Energy and bills
The cost of living crisis may mean that you are struggling with your household bills.
This page provides information on national and local support to help with your energy and water bills, plus guidance on how you can make your home more energy efficient longer term.
Help with your energy bills
Many people are struggling with their energy bills or getting into energy debt. It's important that you contact your energy supplier if that's the case, as they can offer a wide variety of support.
Smart meters
Millions of people have had smart maters installed. It's understandable that some people remain unsure about installing them, especially in light of increasing energy costs. It's important to read up on smart meters and how they can benefit your home and your budgeting.
86% of people with a smart meter have said that they have changed how they do things around the house to use less energy.
Smart Energy provide case studies of people who have made the switch.
You can get a smart meter when you're on a pre-payment meter and often it can help you budget your energy bills more accurately.
Pre-payment meters
People are often concerned that if they struggle to pay their energy bills they will be forced into having a pre-payment meter.
Energy suppliers won’t disconnect your gas or electric if you miss a payment unless they have tried to find ways for you to pay back that money. Ofgem rules mean energy suppliers must offer payment plans you can afford. Call your energy supplier if you are worried. Most have signed up to the Vulnerability Commitments drawn up with Ofgem and the industry trade body Energy UK to support vulnerable households.
Both Ofgem and Energy UK offer practical support to you on the conditions that have to be met for your energy supplier to move you onto a pre-payment meter.
Pre-payment meters can be useful for people who want to budget better and you can discuss this option with your energy supplier or with Citizen's Advice or Step Change who offer free advice on when pre-payment meters may be the best option for your budgeting.
Breathing Space, sometimes called the Debt Respite Scheme, is a free government scheme that could give you up to 60 days' space from creditors to set up a debt solution. The Step Change debt charity can help you apply.
Further support with energy bills
The Government’s Help for Households website details nationally led support for energy bills.
This includes the Energy Bill Support Scheme, which is giving every household £400 (spread over monthly payments from October 2022 to March 2023) towards their energy bills. If you pay your bill by direct debit payments, this will be paid automatically.
If you are on a pre-payment meter, then you need to redeem your vouchers. Vouchers are only valid for 90 days, so you need to redeem vouchers as soon as possible. Find out more on the Help for Households website.
Help to make your home more energy efficient
Making improvements to your home can help make it more energy efficient and reduce your energy bills.
Groundwork's Energyworks team is working across Greater Manchester to help you stay warm by providing energy saving advice and home improvement options.
Energyworks in Greater Manchester - Groundwork
Your Home Better is a one-stop-shop to help you make your home more energy efficient and comfortable. It can support you with advice on where to start, finding contractors, as well as overseeing the installation.
Support with water bills
You can also get support if you are struggling with your water bills.
United Utilities have lots of ways to support you with your water bill payments, including flexible ways to pay, financial support with your bills, and help with managing your money.
CCW is the independent voice for water consumers in England and Wales. They have helped thousands of consumers resolve complaints against their water company or retailer, while providing free advice and support.
They provide advice and information on payment breaks, water meters, debt support schemes, financial hardship schemes, bill caps, and flexible payment plans.