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Victims’ Services


We’re busy working on a brand new site to provide the best possible level of support to victims of crime in Greater Manchester. Please bear with us whilst we bring this to you in the coming months.

CALL OUR HELPLINE: 0800 876 6155

TEXT RELAY: 18002 0800 876 6155

LEAVE THIS SITE QUICKLY (external website)

Victims’ Services

If you’ve been a victim of any crime, or have been affected by crime committed against someone you know, our specialist advisers can help you find the strength to deal with what you’ve been through.

Our services provided by Catch22 (external website) are free and available to everyone, regardless of whether or not the crime has been reported or when it happened.

Our helpline is available to take your calls:

Calling our helpline - 0800 876 6155

  • Monday 8am – 6pm
  • Tuesday 8am – 6pm
  • Wednesday 8am – 8pm
  • Thursday 8am – 6pm
  • Friday 8am – 6pm 
  • Saturday 9am – 5pm 
  • Sunday - CLOSED

Email

You can also email GMVictims@catch-22.org.uk

We are not the police. If you need to speak to Greater Manchester Police, please call 101. Or you can visit Greater Manchester Police’s website to find contact details for your local policing team. In an emergency, always dial 999. 

Reporting crime anonymously

If you’re worried about talking to the police, or you’re worried that someone will find out you have spoken to the police, you can contact Crimestoppers anonymously on 0800 555 111. Crimestoppers is a charity which is entirely independent of police and they never share details with police of people who have got in touch.

For any queries about our website or social media policy, please email us at: GMVictims@catch-22.org.uk.

Greater Manchester Victims' Services is committed to ensuring that your privacy is protected and managed in accordance with UK law.

We understand how important personal information is and - regardless of the legalities behind privacy law - you will want reassurances that we keep your information safe.

We do not share, sell or rent your data to anyone.

When you use our website, for example searching the directory or completing an online form, we may ask you to provide information about yourself. The information you provide in these forms will be kept confidential at all times.

Any personal information we receive from you through our website is stored in our online database. We don't keep this information for longer than we need to, and it won't be shared with any third parties.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets us know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which ones you don’t.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

GM Victim Survey

As part of the Deputy Mayor’s role, she is committed to listening to residents' views on policing, crime and criminal justice. To ensure that services meet the needs of everyone in our diverse city region, the Deputy Mayor wants to better understand victims’ experiences of the criminal justice system in Greater Manchester.

If you’re interested in taking part, there is a short survey you will need to complete. It will ask about your experience of a crime reported to Greater Manchester Police and your experiences pre and post-trial trial. After the survey, you will be invited to a 45-minute phone interview to discuss your experience of going through the criminal justice system, as well as how you were supported and kept informed throughout the process.

Your participation is voluntary and confidential. This research is independent of Greater Manchester Police and will not affect your case in any way. All responses are anonymous and handled in line with the Market Research Society (MRS) Code of Conduct.

If you would like to take part in these interviews, please complete this short survey (external website).

Read DJS Research’s privacy policy (external website).

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About Us - GM Victim Services
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Friends and family guidance
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Support and information for victims of specific crime

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Victim's Capability and Capacity Fund

Information on the Victim's Capability and Capacity Fund