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Personal information and types of information we process

Personal information (sometimes referred to as personal data) is any information that lets us identify a living individual, either directly or indirectly. The types of information that we process to deliver our services to you are included below. The information we collect from or about you depends on the service being delivered.

  • name,
  • address,
  • telephone number,
  • email address,
  • date of birth,
  • Telephone recordings of calls made to us
  • passport number,
  • National Insurance number
  • NHS number
  • Incident reference number
  • family information
  • lifestyle and social circumstances
  • financial details
  • employment and education details
  • housing needs / providers
  • licenses or permits held
  • victim’s / witness’s details
  • individual’s carers or their representatives
  • student and pupil records
  • staff, people contracted to provide a service
  • business activities
  • unique identifier such as a travel card number
  • offenders and suspected offenders
  • complainants, enquirers or their representatives
  • professional advisers and consultants
  • service user case file information
  • traders and others subject to inspection
  • people captured by CCTV: images, personal appearance and behaviour
  • representatives of other organisations
  • Electronic records, social media comments, etc

Some information is classed as ‘special category information’ and needs more protection because it is more sensitive. It is often information you would not want widely known and is very personal to you. This is likely to include anything that can reveal your:

  • Sexuality, sex life sexual health
  • religious or philosophical beliefs
  • racial or ethnic origin
  • physical or mental health information
  • trade union membership
  • political affiliation
  • political opinion
  • genetic/biometric data.

The law also requires us to take special care when handling information about criminal convictions and offences.

To fulfil our statutory obligations, we are required by law to hold some personal information.

Your personal information will be stored on our systems only for as long as it is needed for the relevant activity or the contract with us. See our retention policy. We endeavour to keep your personal information up to date and correct. You can support us by letting us know of any alterations in the information you have shared with us, such as your address or contact details. You can get in touch with us via email: OfficeOfDPO@greatermanchester-ca.gov.uk